Patients have the right
- To have impartial access to high quality care.
- To have considerate care provided with respect, dignity and privacy and with
- regard to their personal values, cultures and beliefs.
- To expect that the patient and family members participate in health care
- decisions and that Advance Directives will be honored within the limits of the
- law and the organization's mission, philosophy and capabilities.
- To be assured of confidentiality of his/her medical record.
- To be advised of their diagnosis, treatment and progress.
- To have informed participation in decisions regarding their care and end-of-life
- issues.
- To participate in ethical questions which may arise in the course of his or her care; to request a consult, including one with the Ethics Committee.
- To refuse treatment.
- To have a family member or representative of his/her choice or own physician
- notified promptly of his/her admission.
- To have a representative to exercise these rights when he/she is unable to do
- so for him/her self.
- To expect to be cared for by qualified personnel.
- To expect that the hospital will take reasonable steps to maintain a safe
- environment, including the physical environment as well as any equipment used
- in connection with the treatment of the patient.
- To effective communication which leads to understanding.
- To have their concerns or complaints addressed within a reasonable time and
- resolved when possible.
- To pastoral counseling.
- To access information contained in his/her clinical records within a reasonable time frame.
- To be free from seclusion or restraints of any form that are not medically
- necessary to promote healing or protect individual from harming self or others.
- To be free from all forms of abuse and/or harassment.
- To access protective services if needed.
- To have their pain appropriately assessed and managed.
- To file or know who to contact to file a complaint or grievance.
- To be cared for by staff educated about patient rights and their role in
- supporting those rights.
- To request to see a copy of the hospital's "Code of Ethical Behavior" policy.
Patients have the Responsibility
- To follow hospital rules and regulations regarding patient care and conduct.
- To be considerate of the rights of others.
- To provide accurate and complete health care information.
- To indicate whether he/she understands the contemplated plan of medical and
- nursing management and the kind of compliance expected of him/her.
- To follow the treatment plan recommended by the doctor or staff or to take
- responsibility for action if he/she refuses treatment or does not comply with the
- plan of treatment.
- To report pain and the results of pain management.
- To be accountable for financial responsibilities.
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